Privacy Policy rokok1

1. Introduction

rokok1 is an online gambling platform operating under international licensing, providing slots, live casino, sports betting and arcade game services to users in Malaysia. This Privacy Policy explains how we collect, process, store and protect your personal information as a registered rokok1 user.

User privacy is our priority. We are responsible for ensuring that every piece of data you provide is managed in a transparent, secure manner and in accordance with applicable regulations. This policy applies to all users who access the rokok1 platform through a web browser or any other means of access.

2. Information We Collect

When you register or use the rokok1 platform, we collect several categories of personal information to ensure the service runs smoothly and securely:

• Registration Information: Username, password, email address, mobile phone number, and date of birth that you provide when opening an account.
• Identity Information: Identity card number (MyKad) or other valid identification documents, collected as part of the identity verification process (KYC) to meet licensing requirements.
• Financial Information: Details related to deposit and withdrawal methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto assets — required to process transactions.
• Platform Activity Data: Login records, betting history, game preferences and account activity used for security purposes and service improvement.
• Technical Data: IP address, browser type, device operating system, as well as cookies and session identifiers to ensure a consistent and secure user experience.

We only collect information that is genuinely necessary to provide rokok1 services. Every data collection is carried out with a clear and lawful purpose.

3. Purposes of Data Use

Personal information collected by rokok1 is used for the following purposes:

• Processing account registration and user identity verification to comply with international licensing requirements.
• Processing deposits and withdrawals through supported payment methods.
• Providing access to slots, live casino, sports betting and arcade games on the rokok1 platform.
• Managing bonus programmes, VIP cashback and promotions based on your account activity.
• Detecting and preventing fraud, money laundering and suspicious activity.
• Complying with legal obligations and applicable licensing regulations.
• Delivering important service communications such as security notifications, terms updates and transaction information.
• Improving the platform, interface design and overall user experience.

4. Sharing Information With Third Parties

rokok1 does not sell, rent or trade user personal information. However, in certain situations, we may need to share data with a limited set of parties:

• Payment Service Providers: Authorised payment processors for completing deposit and withdrawal transactions — they are bound by strict confidentiality obligations.
• Game Providers: Licensed game operators such as PG Soft, Pragmatic Play, JILI and Spribe may receive the minimum game session data required for technical functionality.
• Statutory Authorities: When required by law, court order or direction from a competent enforcement body, we will disclose relevant information only to the extent necessary.
• Technology Partners: Technical infrastructure providers that help us operate the platform securely, and are bound by data confidentiality agreements.

5. Cookies and Tracking Technologies

The rokok1 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you visit a website.

We use several types of cookies:

• Essential Cookies: Required for basic platform functions such as login session verification and account security — cannot be disabled.
• Performance Cookies: Collect anonymous data on how users interact with the platform to enable us to improve our services.
• Preference Cookies: Store user preferences such as language and display settings for convenience during future sessions.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the rokok1 platform.

6. Data Storage and Security

rokok1 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or unlawful destruction.

• All data is encrypted using SSL/TLS protocols during transmission between your device and our servers.
• Stored data is protected by high-level database encryption.
• Internal access to users' personal data is restricted to staff who require that access to carry out their duties only.
• We conduct regular security audits and risk assessments to identify and address potential vulnerabilities.
• Continuous monitoring systems are used to detect any suspicious activity or unauthorised access attempts.

Your personal information is retained for as long as your account is active or as long as it is needed to provide services. After account closure, certain data may be retained for a set period to meet legal and licensing requirements.

7. Your Rights as a User

As a rokok1 user, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information through your account settings or customer support.
• Right of Erasure: In certain circumstances, you may request deletion of your personal information, subject to mandatory data retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your data in situations specified by law.
• Right to Withdraw Consent: For any consent-based processing, you may withdraw consent at any time without affecting the validity of processing carried out prior to that withdrawal.

8. Amendments to This Privacy Policy

rokok1 reserves the right to update or modify this Privacy Policy at any time to reflect changes in service operations, legal requirements or current industry practices. Any significant amendments will be communicated to registered users via email or in-platform notification.

The effective date of the latest version of this Privacy Policy is shown at the top of this document. Continued use of the rokok1 platform after those changes take effect is considered acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy from time to time to ensure you remain informed of how we protect your personal information.

9. Contact Us About Privacy

If you have any questions, concerns or complaints regarding the rokok1 Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Live Chat: Available directly on the rokok1 platform, 24 hours a day, 7 days a week, in Malay and English.
• Email: [email protected]

Our team is committed to addressing every privacy-related query promptly and responsibly. We will endeavour to respond within a reasonable time to every query received.